Computer Skills II

 

Standard 1:  Understand and apply the concepts, systems and tools needed to gather, access, synthesize, evaluate, and disseminate information.

            Benchmark:  Select and use appropriate software applications.

a.       TLW use database software to enter, sort, search, and retrieve data

b.      TLW use spreadsheet software to update, add, and delete data and to produce documents

c.       TLW use presentation and multimedia software to design, create, edit, and format presentations

d.      TLW use word processing software to produce documents

e.       TLW use desktop publishing software to produce a variety of publications.

f.        TLW use web development software to create and edit web pages.

            Benchmark:  Apply decision-making skills in the business environment

a.       TLW know steps involved in developing a plan for implementing new and emerging technology.

b.      TLW know places to obtain information systems hardware and software.

c.       TLW use selection criteria to choose information systems suitable for particular situations.

Benchmark:  Understand and follow a code of ethics for information systems use and management

a.       TLW know standard rules followed within organizations for the handling of confidential information.

b.      TLW know ethical issues and problems relating to information systems.

c.       TLW understand the concepts of information systems integrity and confidentiality in the business environment and know the risks of a breach of confidentiality.

Standard 2:  Understand concepts, strategies, and systems needed to interact effectively with others.

Benchmark:  Recognize and develop communication skills used in the workplace.

a.       TLW use e-mail features and equipment for business communications

b.      TLW understand the components of customer relations.

Benchmark:  Use technology to enhance the effectiveness of communication.

a.       TLW understand which communication methods are most appropriate to a given situation.

Benchmark:  Communicate in a clear, courteous, concise and correct manner.

a.       TLW use business protocol to communicate on the e-mail.

b.      TLW adjust communication style to particular customers.

c.       TLW differentiate between internal and external customers.

Standard 3:  Understand essential mathematical operations and statistical procedures. (Math S1, S2)

Benchmark:  Apply basic mathematical operations to solve problems (Math S2B2)

a.       TLW select and use appropriate tools when solving problems (e.g., paper, pencil, manipulatives, calculators, computer numerical keypad, and spreadsheets.) (Math S2B2)

b.   TLW use mathematical procedures to analyze and solve business problems for such areas as taxation; savings and investment; payroll records; cash management; purchases; and sales inventory records. (Math S2B1)